How mobile technology investments can fast-track your goals for improved interactions with your customers
Delivering a delightful customer experience starts with understanding the customer’s journey. For most healthcare manufacturers and distributors, there are many touch-points available to engage with customers, with mobile being the area of greatest potential. Just in this year, 52% of all worldwide online traffic was generated through mobile phones — that is up from 50% in the previous year.
While we work hard to avoid mistakes, they also are an opportunity for learning and growth. It may be painful in the moment but over the long run the not-so-perfect can be a catalyst for positive change. This was the case for a leading medical manufacturer when they began to truly understand the importance of credentialing their reps to their customers.
Implementing payables automation software, which includes accounts payable (AP) and electronic payments solutions, is one way of reducing costs in the back office. But, Paystream Advisors found almost 50 percent of healthcare organizations today are still using checks to make the majority of their supplier payments. Manual, paper processes are inefficient, labor intensive and costly. These outdated practices are incapable of supporting today’s increasingly complex payment environment. If you are a healthcare organization that is still relying on paper, here are four reasons why your current payment processes aren’t working for you.
The quality of supply chain data is critical to so many operations within a health system. It really is the foundation for success. At our most recent Supply Chain Summit, representatives from TransForm Shared Service Organization presented their data story on the Summit20 stage.
Within the healthcare industry, the personalized patient journey and experience are key topics being discussed. Cloud and mobile computing technologies are both raising consumer expectations and offering solutions to meet them as well.
The adoption of wearable devices has steadily increased over the past several years since the invention of the smartwatch. The annual shipment of wearable devices is projected to increase to 430 million units by 2022. Wearable devices have also evolved beyond smartwatches to include other technological devices such as glasses, headbands, earpieces and other wearables, however, smartwatches are expected to constitute the largest device in this category.